Frequently Asked Questions + General Information
What services do you offer?
We offer a comprehensive range of office cleaning services including:
- Routine Cleaning
- Deep Cleaning
- Disinfecting
- Carpet & Entrance Mat Cleaning
- Floor Stripping & Waxing
- Window Cleaning
- Pressure Washing
- Bathroom & Kitchen Steam Cleaning
Are you insured and bonded?
Yes, Sano Office Care Inc. is fully insured and bonded to protect our clients and their properties.
What makes your company environmentally conscious?
We are proud to use Green Seal® Certified Products, and utilize the most health-conscious and energy-efficient cleaning methods and equipment. We also draw inspiration from LEED and WELL Seal guidelines, which prioritize employee safety, health, and wellness. Furthermore, we guide our clients with practical suggestions to reduce energy consumption, and increase energy savings.
How do you ensure the quality of your cleaning services?
Our team is trained to meet the highest cleaning standards. We believe in a proactive approach, with the intention of correcting any mistakes or misunderstandings before they become an issue. From our Cleaning Staff, to our Owner, every step of Client Relations are handled as a team, ensuring transparency and accountability.
Do you offer customized cleaning plans?
Yes, we tailor our cleaning plans to meet the specific needs of each client.
Can you accommodate special cleaning requests?
Absolutely. We are flexible and can handle special requests on an as needed basis.
What areas do you serve?
We serve Westchester County, NY, and the Greater New York City Metropolitan Area.
What are your hours of operation?
Our cleaning services are available 24/7 to accommodate the needs of our clients.
How do you handle security and access to our office?
Our personnel are carefully screened and trained to respect your workplace’s security measures. The safekeeping of keys, alarm codes, and any access to client properties is a top priority.
How do you determine pricing?
Our pricing is based on the size of your office or office building, the frequency of cleaning, and the specific services required.
Do you require long-term contracts?
No, we offer flexible contract options, including month-to-month agreements.
What measures do you take to ensure the health and safety of your clients?
We follow strict health and safety protocols, including the use of PPE, regular disinfection of high-touch areas, and adherence to CDC guidelines for cleaning and sanitization.
How do you handle hazardous materials or biohazards?
Our team is trained to safely handle and dispose of hazardous materials and biohazards. A binder containing the Safety Data Sheets for each product used and/or stored at a client location is kept with the materials, ensuring availability to safety protocols.
How can we provide feedback or report an issue?
We value your feedback and have a dedicated customer support team to address any issues or concerns. We encourage our clients to contact us through our email address Contact@SanoOfficeCare.com or call us at (914) 222-1170.
Do you offer a satisfaction guarantee?
Yes, we stand behind our work with a satisfaction guarantee. If you’re not completely satisfied with our service, we will address the issue promptly and to your satisfaction.